Contact Us
SoleSeason is built around one simple idea: keep up with the season and collect the signature models you actually want. If you have a question about a pair, an order, or a return, we're here to help by WhatsApp or through the form below.
How to reach us
WhatsApp: the fastest way to get an answer. Message us about sizing on a specific pair, stock, or anything about an order you've already placed.
Contact form: send us a note with your order number if you have one, and the details of what you need. We read every message.
Questions we answer most often
- Shipping: orders ship with a tracking number, and delivery takes 7-15 business days.
- Free shipping: orders over $50 ship free.
- Returns: you can return your order within 30 days of delivery.
- Checkout: our checkout is secure, so your payment details stay protected.
- Models and sizing: tell us which Nike, Air Jordan or Adidas pair you're looking at and we'll confirm what you need to know before you order.
Before you write to us
Including your order number, the model name, and your size helps us sort things out faster. If your question is about a return, mention the date you received the delivery so we can confirm it falls inside the 30-day window.
Following the season with us
SoleSeason is about the drops that match the moment, and about building a rotation of signature models you'll keep wearing. If you're deciding between two pairs, or you want to know how a model fits before you commit, ask. We'd rather answer one question now than have you wait on the wrong size.
Write to us on WhatsApp or use the contact form, and we'll help you get the right pair and keep your collection moving with the season.