Privacy Policy
SoleSeason collects a limited set of information so we can take your order, ship your sneakers and answer your questions. This policy explains what we collect, why we collect it and how you can reach us about it.
What we collect
- Order details: your name, delivery address, email address and the items in your cart.
- Contact details: the information you send us through the contact form or over WhatsApp, including your messages and any order number you share.
- Payment data: payment is handled through secure checkout, and we do not store your full card details.
- Technical data: basic information about your visit, such as pages viewed and the device or browser you use.
How we use your information
- To confirm and process your order and to arrange delivery.
- To send your tracking number once your order ships. Shipping takes 7-15 business days.
- To handle returns within 30 days of delivery.
- To reply to your messages through WhatsApp or the contact form.
- To keep records of orders and improve how the store works.
Sharing
We share only what is needed with the partners who help us run the store, such as the payment providers that process checkout and the delivery services that carry your order. We do not sell your personal information.
Cookies
Cookies help the store remember your cart and understand which pages visitors use. You can clear or block cookies in your browser settings, though parts of the store may then work differently.
Keeping your data
We keep order records for as long as needed to handle purchases, returns and legal requirements. After that, we delete or anonymise the information.
Your choices
You can ask to see, correct or delete the personal information we hold about you. Send your request through the contact form or by WhatsApp. If you have an order in progress, some details may need to stay until it is completed.
Security
Checkout is secure and we take reasonable steps to protect the information you share with us. No system is completely immune to risk, so please keep your account details private.
Changes and contact
We may update this policy from time to time, and the latest version will always appear on this page. For any privacy question, reach us through the contact form or by WhatsApp. Free shipping applies to orders over $50, and returns are accepted within 30 days of delivery.