Return Policy

Returns in 30 Days

If a pair doesn't fit the way you hoped, you can return it within 30 days of delivery. That gives you time to try the shoes on, compare a couple of pairs, and decide which signature model stays in your rotation for the season.

How to Start a Return

• Message us on WhatsApp or through the contact form with your order number.
• Tell us which pair you're returning and why, so we can help with sizing or a different model.
• We'll confirm the return and share the next steps. Return shipping costs are covered by the customer.

Send shoes back unworn and in their original condition, with the original box and any included laces or tags. Shoes that show signs of wear, creasing from use, or outdoor dirt may not qualify for a refund.

Refunds

Once the returned pair arrives and passes inspection, we process the refund to your original payment method. Your bank or card issuer may need a few business days to post the amount. If you paid with a method that can't receive a refund, contact us and we'll sort out an alternative.

Exchanges

Want a different size or another colorway? Start the return as above and place a new order for the pair you want. This keeps your size reserved while the return is on its way, which matters when a model is close to selling out for the season.

Shipping Back

Original orders ship with a tracking number and take 7-15 business days to arrive, and free shipping applies to orders over $50. When you send a return, use a tracked service and keep the receipt until the refund is complete.

Damaged or Wrong Pairs

If the pair that arrives isn't the one you ordered, or it shows a defect, contact us before wearing it. Send photos of the shoes and the box, and we'll work out a replacement or refund.

Questions

Support runs through WhatsApp and the contact form. Reach out before you ship a return if anything is unclear, and we'll walk you through it. Checkout is secure, so you can order your next pair with confidence while you wait on a refund.