Terms of Service
These Terms of Service apply to every order placed with SoleSeason, an online store selling branded sneakers at discount prices. By placing an order, you agree to the terms below.
Orders and Availability
All orders are subject to availability. If an item you ordered cannot be supplied, we will contact you using the details you provide at checkout to agree on a replacement or a refund.
Pricing
Prices are shown on the product pages at the time of ordering. The total you see at checkout, including any shipping charge, is the amount you pay. Discounts and prices can change between seasons, and the price that applies to your order is the one shown when you complete checkout.
Payment and Secure Checkout
Checkout is secure. Payment is taken when you place your order, and your order is confirmed once payment is accepted.
Shipping
- Orders over $50 ship free.
- Shipping takes 7-15 business days.
- Every order ships with a tracking number, which we send once your parcel leaves our warehouse.
Returns
You can return an order within 30 days of delivery. Shoes should come back unworn and in their original condition and packaging. Contact us by WhatsApp or through the contact form to start a return, and we will explain the next steps.
Damaged or Incorrect Items
If your parcel arrives damaged or contains the wrong item, contact us by WhatsApp or the contact form as soon as possible so we can sort it out.
Support
Our team answers questions about sizing, orders and returns by WhatsApp or through the contact form on the site.
Changes to These Terms
We may update these Terms of Service from time to time. The version published on this page applies to each order at the moment it is placed.
Contact
For anything related to these terms or an order, reach us by WhatsApp or the contact form.